Dappnode Premium is an optional subscription that adds extra services to your Dappnode, including:

• Advanced Push Notifications: on mobile and desktop (e.g., notifications when your node goes offline or if a validator faces issues).
• Automated Node Backups
• Personalized Expert Support with Dappnode experts

In short, Premium makes running a node easier and more reliable, offering peace of mind (through monitoring and backups) and saving you time (with priority support).

No.

Dappnode Premium works with Dappnode software running on either official Dappnode hardware or your own compatible machine.

You can choose between:

• Monthly: €12.99 per month
• Annual: €119.88/year, equivalent to €9.99/month

The annual plan is charged once per year. Prices are in Euros.

Payments are securely processed through the Stripe payment platform, with credit/debit card and PayPal available as payment options.

You get 15 days of Premium for free before your first payment.

A payment method is required to start the trial. If you do not cancel before the trial ends, your selected subscription starts automatically and the first payment is charged.

Personalized support sessions are only available once your paid subscription is active.

Once your Premium subscription is activated, you will receive an email from premium@dappnode.io containing your Premium license key and the steps required to activate it in the Dappnode UI.

Follow the instructions in the email to complete the activation.

If you have completed your subscription but have not received your Premium license email, contact us at: premium@dappnode.io

Our team will help you verify your subscription and license.

First, connect a device to the same router/network as your Dappnode and try:

http://dappnode.local/

If you can access the UI:

1. Go to System → Host
2. Click Update Docker

If you still cannot access your Dappnode UI, contact us at premium@dappnode.io and we will help you troubleshoot the issue.

We also recommend configuring a VPN connection as an alternative way to access your Dappnode if local or WiFi access becomes unavailable. Dappnode supports several access methods specifically so users have a recovery option

Premium support sessions are scheduled through Cal.com.

Select an available date and time, and the Dappnode development team will review and confirm the appointment.

Yes.

Premium subscriptions renew automatically at the end of each monthly or annual billing period unless you cancel beforehand.

The renewal is charged using the payment method linked to your subscription.

Yes.

We will send a reminder to your registered email before your upcoming renewal, giving you the opportunity to cancel before the next payment is processed.

We recommend keeping your account email address up to date.

We will make up to two payment attempts.

If both attempts fail, your Premium subscription will be automatically cancelled.

You can subscribe again once your payment details have been updated.

Prices may change in the future, but any change will be communicated in advance.

A new price will only apply from a future renewal, giving you the option to cancel beforehand if you do not want to continue at the new price.

You can cancel Premium at any time from your Dappnode account.

Go to your subscription settings and disable automatic renewal.

Your Premium subscription will remain active until the end of the period you have already paid for.

Your subscription will not renew again, but you will keep Premium until the end of your current paid period.

After that date, Premium-only services will stop. Your Dappnode and Dappnode Core will continue working normally.

For your initial paid subscription, you can request a refund within 14 days of the first payment.

This 14-day period applies only when your paid subscription is first activated. It does not restart with each automatic renewal.

Automatic renewal payments are non-refundable.

We will notify you before the renewal so that you have the opportunity to cancel in advance.

Once the renewal payment has been processed, the new subscription period will remain active until its expiry and no refund will be issued, except where required by applicable law.

Yes.

You can change your subscription plan at any time.

The change will take effect after your current paid subscription period ends, so you will always keep the period you have already paid for.

All Dappnode users can see notifications inside Dappnode.

Premium also lets you receive supported notifications directly on your mobile or desktop, including alerts related to your system, clients and validators.

The Backup Node helps keep your validators active if your execution client or beacon node has a problem or needs to resync.

It can be activated when needed from the Premium interface.

It is not a cloud backup of your Dappnode files or validator keys. Your validator keys remain under your control at all times.

Supported networks, clients, validator limits and usage limits are available in our Premium documentation.

Premium includes 4 personalized support sessions per year with Dappnode experts.

Each session lasts up to 30 minutes and can be used for onboarding, staking setup, troubleshooting or other Dappnode-related questions.

Premium can be used wherever Dappnode is available, subject to payment availability and any legal or regulatory restrictions that may apply in your country.

Yes.

Payments are processed through Stripe, and Dappnode does not store your full card details on its servers.

If you do not cancel, your subscription will renew automatically.

If you cancel, Premium will remain active until the end of your current paid period. After that, Premium-only services will stop, while Dappnode Core will continue working normally.

You can check your subscription status, manage your plan and cancel automatic renewal directly from your Dappnode account.

You can pay either with credit/debit card, Paypal, bank transfer or crypto-payment. For crypto-payments we use the payment gateway DePay, that accepts USDC, ETH and WETH through Ethereum Network.

Once your order has been shipped you will receive an email with the tracking number where you can download your invoice.

You cannot alter the invoice information. Please ensure all your details are accurate before concluding the purchase process. If you wish to generate an invoice with the tax details of a company or an individual, the invoicing information must be correctly and comprehensively entered at the time of finalizing the contract, which means prior to the payment of the order. Once the payment is made, it will not be feasible to amend or reassign the invoice to a different company or individual.

This resolution is dictated by Royal Decree 1619/2012: Sales invoices are unchangeable once they are issued, although the right to receive a corrective invoice remains in scenarios specified in the existing billing obligation regulations, which state that invoices can only be amended if crucial data is absent.

Yes, you can. To apply the reverse charge mechanism and obtain VAT exemption for eligible orders, follow these steps at checkout:

• Enter your company name – Fill in your official company name in the billing details.
• VAT Number field appears – After entering the company name, a field for your VAT ID will automatically appear.
• Automatic validation – Enter your VAT Number. If valid, it will be automatically validated through the VIES database, and VAT will be removed from your order.
• Check your shipping address – If your shipping address is the same as your billing address, the VAT exemption will apply automatically.
• Different shipping address – If the shipping address is different, uncheck the “Same as billing address” option and fill in the correct shipping details to ensure proper VAT handling.

*Invalid VAT Numbers – If your VAT Number is not valid or recognized by VIES, VAT will be applied at checkout.

As soon as your order is ready to leave our warehouse, you will receive an email from DHL with the following details about your delivery:

• the items included in the package
• your tracking number (an identifier that the delivery company assigns to your package)
• a direct link to check where your package is at all times.

Your order will be shipped after it has been prepared in our warehouse. This process takes from 2 to 3 working days, except during peak seasons with a very high volume of orders.

Your order can be canceled as long as it hasn’t been shipped yet.

To request the cancellation of your order, please send an email to support@dappnode.com as soon as possible. Please also remember to specify your order number so that our team can process your request correctly.

It won't be possible, however, to modify a product inside an order. We recommend you request the cancellation of your order and make a new purchase with the correct item(s) as soon as you have received the refund for the cancellation.

Please note that if you have just placed an order and forgot to include a product, you will need to place a new order for its purchase.

Once an order has been shipped, changing the delivery address entails logistical costs.

If you need to redirect your shipment to a new location, a fee of €90 for the return to our facilities and €80 for the new shipping will apply. We strongly recommend double-checking your details before finalizing your purchase to avoid these additional charges.

Depending on distance from our warehouse, delivery time can be as fast as 1-2 working days, while most deliveries happen in 4-6 working days. Delivery times depend on both the country your order is being sent to and the type of shipping you have selected. Transportation strikes or other unforeseeable events might also add delay to the expected delivery date.

 Standard Delivery Time:

• Spain: 2 to 5 working days
• Europe: 4 to 10 working days
• Rest of the world: 4 to 10 working days

Express Delivery Time:

• Spain: 1 to 3 working days
• Europe: 1 to 4 working days
• Rest of the world: 1 to 4 working days

We ship to most countries worldwide, except certain restrictions as a result of sanctions and regulations, customs formalities or the high costs that the customer has to face for the merchandise collection. Currently we do not ship to: Russia, Iran, Somalia, North Korea, Belarus, China, India, Nigeria, Ukraine and Vietnam, but this list might change as per current sanctions and regulations.

Why do we not ship to those countries? Exporting physical products involves compliance with various customs regulations and requirements in the destination country. These regulations can vary significantly from country to country and are subject to change based on factors such as trade agreements, import restrictions, and government policies. We have experienced certain problems with the specific countries in the past, and we haven't been able to deliver the product to the customer in the end, having to return it to origin losing big amounts of money and resources. That's why we have decided to not include them in the list of countries that we ship so far. But we will work in the future to improve this managements, at least to the best of our ability so that every person in the world can have access to buy a Dappnode

The customer is expected to take care of any customs duties or any requirements that the customs authorities impose over imported goods. The package can be withheld at customs for long periods of time, and even returned to origin should the customer fail to take care of these obligations. If you are required to provide certain documents you don’t have - contact us and we will try to help to the best of our knowledge.

We offer express shipping at an additional cost, if you wish.

Delivery Time:

• Spain: 1 to 3 working days
• Europe: 1 to 4 working days
• Rest of the world: 1 to 4 working days

There are several marks that you need to check off to be able to return:

1. Returns request must be sent within 14 days after you received the products. The date that determines the beginning of the days of the return period is the date of delivery.
2. The return must be made from the same country to which it was shipped to.
3. The item must be in its original condition.
4. The item must be returned in its original packaging

Please note that we do not exchange items. If you wish, you can process a return and place a new order!

Step 1: Send an email to support@nodlers.com with the subject "Return DAppNode *Order number* *Name* *Surname*"

Step 2: Prepare your return with a protective box for shipping

You should use a suitable secure box according to the size and volume of the products. The box in which you received it would be suitable unless it has suffered damage on the way.

Step 3: Send us the product.

Use the courier service of your choice and send your products to:

Nodehodlers S.L.

Carrer del Terri, 13(MEGATRÓ)
17844 Cornellà del Terri, Girona
Spain

CIF:B24726168

IMPORTANT: it is essential to inform the courier service that the shipment is an order return to origin, with the DDP (Delivery Duty Paid) shipment.
Return shipping costs are to be paid by the customer. Please note that you must use a shipping service that covers customs and import charges at destination.

Step 4: Receive your refund

Once received at our factory, the quality of the returned products is checked and verified and then a refund is issued to the payment method that was used when placing the order.
You will receive a confirmation email along with the credit note at the same email address you requested the refund. The refund may take up to a maximum of 5 working days to be effective in your account, this depends exclusively on your bank.

If the return shipment is arranged and handled by us, a flat fee of €80 will be deducted from your refund to cover shipping and handling costs.

The main reasons why a return will be rejected are the following:

• The product has been returned after 14 calendar days
• The product is sent without the mandatory protection box
• The product and/or its box are not in perfect condition, as they were sent
• Except for manufacturing problem, the equipment should work correctly

Before troubleshooting anything else, make sure that Docker and Dappnode Core are running the latest available versions.

For Docker:

1. Go to System → Host
2. Click Update Docker

For Dappnode Core, we recommend keeping automatic system updates enabled so your Core packages remain up to date.

Please try accessing the Dappnode UI from a device connected to the same router using:  http://dappnode.local/

1. Go to System → Host
2. Click Update Docker

We have seen updating Docker resolve similar UI and WiFi access issues.

We’ve seen this resolve the WiFi/UI access issue in several similar cases.

Also, if possible, we strongly recommend configuring a VPN connection so you always have a fallback access method if WiFi access fails.

You can always download the latest official Dappnode ISO from the Dappnode GitHub Releases page:

https://github.com/dappnode/DAppNode/releases

If the installer on your USB drive is old, download the latest ISO before reinstalling Dappnode.

You can find them in each package's Info page, for example:

Geth: http://my.dappnode/packages/my/geth.dnp.dappnode.eth/info

Lighthouse: http://my.dappnode/packages/my/lighthouse.dnp.dappnode.eth/info

Scroll down to the Volumes section on each page and you'll see the size for each volume (e.g. gethdnpdappnodeeth_data).

Also, just in case, let's review the orphan volumes while we're at it:

1. Go to http://my.dappnode/system/info
2. At the bottom of the Volumes card, click Show all
3. Look for any volumes with a red Orphan badge — those are leftovers from removed packages and are safe to clean up.

For packages that support backups, open the package and go to its Backup tab.

For example, for Web3Signer:

http://my.dappnode/packages/my/web3signer-hoodi.dnp.dappnode.eth/backup

Before reinstalling Dappnode, review any packages containing important configuration or validator-related information and download the available backups.

After reinstalling Dappnode, return to the same Backup section and use Recover to restore the backup.

Need some help? Start by exploring our guides, videos, and documentation to find answers, step-by-step instructions, and helpful resources.

If you can’t find what you’re looking for, join our Discord community and ask away. Our team will be happy to help you out!

The main difference between the available Dappnode Home models is storage capacity:

• Home 64/4: ASUS NUC U7 S14, 64 GB DDR5 RAM and 4 TB NVMe
• Home 64/8: ASUS NUC U7 S14, 64 GB DDR5 RAM and 8 TB NVMe

Both are suitable for running Dappnode, staking infrastructure and 50–100+ validators.

Choose the 4 TB model if you want a strong general-purpose setup, and the 8 TB model if you plan to run more networks, more clients, archive-heavy workloads or simply want more storage headroom for future use.

Validator clients themselves are relatively lightweight. In most setups, the execution and consensus clients consume the majority of CPU, RAM, storage and network resources.