Conditions to return one or more items from an order
Returns request must be sent within 14 days after you received the products.
The return must be made from the same country to which it was shipped to.
Please note that we do not exchange items. If you wish, you can process a return and place a new order.
The item must be in its original condition.
The item must be returned in its original packaging
Step 1: Send an email to firstname.lastname@example.org with the following information:
Subject: Return DAppNode
Name and surname
Step 2: Ship your return with a protective box
You should use a suitable secure box according to the size and volume of the products. The box in which you received it would be suitable unless it has suffered damage on the way.
Step 3: Send us the product.
Use the courier service of your choice and send your products to:
Carrer del Terri, 13(MEGATRÓ)
17844 Cornellà del Terri, Girona
IMPORTANT: it is essential to inform the courier service that the shipment is an order return to origin. with DDP (Delivery Duty Paid) shipment
Return shipping costs are to be paid by the customer. Please note that you must use a shipping service that covers customs and import charges at destination.
Step 4: Receive your refund
Once the quality of the returned products has been verified and approved, we will issue a credit to the original payment method, and you will receive a confirmation email. The refund may take up to a maximum of 5 working days to be effective in your account, this depends exclusively on your bank.